Cancellation & Refund Policy

1 Overview & Service Nature

VV ADS provides customized business promotion, voice broadcasting, and digital marketing services. Due to the high real-time consumption of telecom resources, server routing, and third-party advertising inventory (e.g. Meta, Google, carrier networks), this Refund Policy defines the conditions under which cancellations and refunds may be issued.

2 Voice SMS & Outbound Dialer (OBD) Campaigns

• Pre-Execution Cancellation: If a scheduled voice broadcast is cancelled in writing at least 24 hours prior to queue injection, a 100% refund of the unused campaign credits will be processed.
• Dispatched Calls: Once audio calls are transmitted to carrier telecom switches, carrier transmission fees are incurred; hence dispatched calls cannot be cancelled or refunded.
• Undelivered DND Reversals: Credits for numbers rejected due to National Customer Preference Register (NCPR/DND) filtering are automatically re-credited to the client's campaign balance.

3 Digital Marketing & Meta Ad Management

For managed Meta and digital ad campaigns, retainers and setup fees cover dedicated strategist time, creative design, and audience research.

• Agency Retainer: Non-refundable once campaign design, strategy, and ad setup have commenced.
• Direct Ad Spend: Any unspent ad budget deposited directly with third-party networks (Meta / Google) is subject to the respective platform's refund policies.

4 Refund Processing Timeline

Approved refund requests are credited back to the original mode of payment (Bank Transfer / UPI / Card) within 5 to 7 business days of approval confirmation.